Terms and Conditions

Our licence

Our E-gaming licence carries the number 0000002, and the Tobique Gaming Commission is the body that issued it. Novatrix SRL, registered in Costa Rica under number 3-102-893958, owns and operates the casino. English is our official language, and the English version of our rules decides any difference between translations.

Who can play

You must be 18 or the legal gambling age where you live, whichever is higher, and online gambling must be legal where you live. Checking that it is legal for you is your own responsibility. Using a VPN to get around geographic restrictions is not allowed and can cost you your winnings.

Your account

One person may hold one personal account. Accounts that share a home address, household, IP address or device count as duplicates. We may ask for photo ID, proof of address and proof of your payment method, and sometimes a phone or video check. Before you play with Bitcoin, we need your ID. If we cannot reach you by e-mail or phone within two weeks of a verification request, the account is locked.

Bonuses

Every offer has its own rules for the minimum deposit, wagering and time limits. Only one bonus can be active at a time, and unless an offer says otherwise the highest bet while wagering is A$7.5. A withdrawal before the wagering is complete removes the bonus and its winnings. Abusing promotions, for example with several accounts or by delaying game rounds, can cost you the bonus, free spins and winnings.

Deposits and withdrawals

Deposits must come from a payment account in your own name. Each deposit is wagered 3 times before it can be withdrawn. The smallest withdrawal is A$30, and you can withdraw up to A$7,500 a day, A$15,000 in any rolling seven days and A$45,000 a month. We pay out only once all your account checks are complete.

Taxes

You are responsible for reporting and paying any tax due on your winnings where you live.

Inactive accounts

An account with no login or play for 12 months in a row becomes inactive, and a monthly dormancy fee may then be taken from the remaining balance.

Complaints

Write to [email protected] or use live chat, and our team looks into your complaint first. If you are not happy with the outcome of our internal process, you can take the matter to EGIS, an independent dispute resolution body.